Terms of Service

2221 Shattuck Ave.

Berkeley, CA 94704

Throughout these Terms, "Lunaavo," "we," "us," and "our" refer to the business operating this website.

"You" and "your" refer to customers, visitors, and other users of our website.

Our website is intended for individuals who are legally permitted to access online shopping services and enter into purchase agreements.

By placing an order, you represent that you have the legal capacity to enter into the transaction or have any necessary authorization under applicable law.

You agree to provide accurate and complete information when making purchases or using website features.

You must not use our services for unlawful, fraudulent, or unauthorized purposes.

Lunaavo offers kitchen appliances, dining essentials, and related products through its online store.

Our product selection may include coffee makers, espresso machines, food preparation appliances, cooking equipment, and other kitchen-related items.

Product availability may change without prior notice.

We aim to present accurate information about:

• Product names and descriptions.
• Features and specifications.
• Pricing and promotions.
• Product availability.
• Included components and accessories.
• Applicable warranty information.
• Delivery requirements.

However, product listings may occasionally contain errors or omissions.

We reserve the right to correct inaccurate information, subject to applicable consumer protection laws and existing purchase obligations.

If a material error affects an order, we will communicate the issue and provide the appropriate options.

We aim to provide clear product descriptions and representative images.

However, product colors and appearance may vary slightly depending on device displays, lighting, and other factors.

Customers should review product specifications before purchasing, especially for appliances requiring specific dimensions, electrical connections, plumbing, ventilation, or installation arrangements.

Product images may include accessories or decorative elements that are not included unless expressly stated in the product listing.

If you need clarification about a product, please contact us before placing your order.

All prices displayed on Lunaavo are in United States Dollars (USD) unless otherwise indicated.

Product prices may change from time to time.

The price applicable to a purchase is generally the price presented and agreed upon during checkout, subject to applicable law and the terms of the transaction.

Additional charges, where applicable, may include:

• Sales taxes.
• Shipping fees.
• Disclosed handling charges.
• Other charges expressly identified before purchase.

The total amount payable will be presented during checkout.

We do not impose undisclosed charges.

If a material pricing error is discovered, we may contact the customer to explain the issue.

Any correction, order cancellation, or refund will be handled according to applicable law and the relevant purchase agreement.

We will not charge an increased amount without obtaining any consent required by law.

Customers may pay using the payment methods displayed during checkout.

Available payment methods may vary depending on the transaction, payment provider, and checkout configuration.

Payment transactions may be subject to authorization, verification, and security checks.

By submitting payment information, you represent that you are authorized to use the selected payment method.

If a payment cannot be authorized or completed, the order may not be processed.

For additional information, please review our Payment Methods page:

When you place an order through Lunaavo, you agree to provide accurate information necessary to process the purchase.

• Full name.
• Email address.
• Billing address.
• Shipping address.
• Contact number.
• Selected products and quantities.
• Valid payment information.

After submitting an order, you should receive an order confirmation through the contact information provided at checkout.

An automated confirmation acknowledges receipt of your order but does not necessarily confirm that the products have been dispatched.

We may review orders for payment verification, product availability, shipping eligibility, or other legitimate fulfillment requirements.

If we cannot fulfill an order, we will communicate the outcome and provide any refund required by law.

In certain circumstances, we may be unable to accept or fulfill an order.

• Product unavailability.
• Payment authorization failure.
• Incorrect or incomplete order information.
• Material pricing or listing errors.
• Shipping restrictions.
• Suspected unauthorized or fraudulent activity.
• Other lawful fulfillment limitations.

Where an order is canceled after payment has been collected, we will issue the appropriate refund in accordance with applicable legal requirements.

We will not substitute a materially different product without any customer agreement required by law.

Lunaavo arranges delivery to eligible shipping destinations according to the shipping services available for the relevant order.

Shipping charges, processing times, delivery estimates, and restrictions are governed by the information disclosed during checkout and our published Shipping & Delivery Policy.

Delivery may be affected by factors such as:

• Product availability.
• Carrier schedules.
• Weather conditions.
• Public holidays.
• Transportation disruptions.
• Shipping address accuracy.
• Oversized product handling requirements.

If we cannot ship within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

Please review our Shipping & Delivery Policy:

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete information may delay delivery or prevent successful fulfillment.

If you notice an address error after placing an order, contact us immediately.

Address changes may not be possible after shipment.

Any additional charges resulting from address corrections or reshipment will be handled according to disclosed terms and applicable law.

Customers may request order cancellations or modifications by contacting our support team.

Cancellation availability depends on the order's fulfillment status and applicable purchase terms.

Requests submitted before shipment may be easier to accommodate.

Once an order has been dispatched, return procedures may apply instead.

A cancellation request is not complete until the outcome has been confirmed.

Nothing in these Terms limits cancellation rights provided by applicable law.

Return and refund eligibility is governed by our published Returns & Refunds Policy and applicable law.

Depending on the circumstances, eligibility may be affected by:

• The applicable return period.
• Product condition.
• Whether the product has been used or installed.
• The reason for the return.
• Product-specific restrictions.
• Whether the product is damaged, defective, or incorrect.

Customers should contact support before sending merchandise back.

Refunds will be handled according to the applicable policy and legal requirements.

Our Berkeley business address is not automatically an authorized return destination.

Some products may include manufacturer warranties or other written warranty coverage.

Warranty terms vary depending on the product and applicable warranty provider.

Unless expressly stated, Lunaavo does not provide a universal warranty period covering every product.

Customers should review applicable warranty information before purchasing.

Any written warranty is subject to its stated terms and applicable law.

Nothing in these Terms excludes or restricts non-waivable consumer rights relating to defective, misdescribed, or otherwise nonconforming products.

Certain kitchen appliances may require professional installation, specialized connections, or particular operating conditions.

Customers should review manufacturer instructions and product specifications before installation or use.

Unless expressly included in the purchase agreement, installation, assembly, removal of existing equipment, and on-site technical services are not included.

For products involving gas, electrical wiring, plumbing, or other specialized systems, installation should be performed by appropriately qualified professionals where necessary.

Customers should not operate appliances that appear unsafe, seriously damaged, or improperly installed.

Product safety concerns should be reported to customer support and, where appropriate, the manufacturer or a qualified professional.

If customer accounts are available on Lunaavo, users are responsible for maintaining the confidentiality of their login credentials.

• Provide accurate account information.
• Keep login details secure.
• Avoid sharing passwords with unauthorized individuals.
• Notify us of suspected unauthorized access.
• Use account features lawfully.

We may restrict account access where reasonably necessary to address security threats, fraud, or violations of these Terms, subject to applicable law.

Customers retain any legal rights concerning existing orders, refunds, or personal information.

You agree not to misuse Lunaavo or interfere with its normal operations.

• Attempting unauthorized access to website systems.
• Introducing malware or harmful code.
• Conducting fraudulent transactions.
• Using stolen payment information.
• Impersonating another person.
• Interfering with website security.
• Attempting to disrupt checkout or other website services.
• Using the website for unlawful activities.
• Violating applicable intellectual property rights.

We may take reasonable measures to protect our website, customers, and business operations.

These measures may include restricting access or reporting unlawful activity where appropriate.

The Lunaavo website may contain text, graphics, photographs, product descriptions, designs, logos, software, and other materials protected by intellectual property laws.

Such materials may belong to Lunaavo, its operating business, manufacturers, licensors, or other respective rights holders.

You may access and use website content for lawful personal shopping and informational purposes.

You must not reproduce, distribute, modify, or commercially exploit protected materials without the necessary authorization, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

The appearance of a manufacturer's name or trademark does not, by itself, establish an endorsement, sponsorship, or authorized dealership relationship.

If our website permits customer reviews, comments, or other submissions, users are responsible for the content they provide.

You agree not to submit content that:

• Is knowingly false or misleading.
• Infringes another person's rights.
• Contains unlawful threats or harassment.
• Includes malicious links or harmful code.
• Discloses another person's private information without authorization.
• Violates applicable law.

We may moderate submissions according to applicable law and our published content standards.

Where customer content is displayed on the website, any permission to use that content will be governed by the terms presented when it is submitted and applicable law.

We do not require customers to waive legal rights merely to submit a genuine review or complaint.

Lunaavo may offer discounts, promotional codes, or special offers.

Promotions may be subject to specific conditions, including:

• Expiration dates.
• Eligible products.
• Minimum purchase requirements.
• Usage limits.
• Restrictions on combining offers.

Any applicable promotional conditions should be disclosed with the offer.

We may discontinue or modify future promotions, but changes will not unlawfully alter completed purchases.

Our website may include links or integrations involving third-party services.

These may include payment providers, shipping carriers, product manufacturers, and other service providers.

Independent third parties may have their own terms, privacy policies, and operating procedures.

Lunaavo is not responsible for the independent content or practices of unrelated third-party websites, except where responsibility is imposed by applicable law.

We encourage customers to review relevant third-party terms before using external services.

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy and applicable legal requirements.

Our Privacy Policy explains the categories of information we may collect, how information is used, and the rights and choices available to customers.

We aim to maintain a functional and accessible shopping website.

However, access may occasionally be interrupted by:

• Scheduled maintenance.
• Technical difficulties.
• Hosting or network disruptions.
• Security incidents.
• Third-party service interruptions.
• Events outside our reasonable control.

We do not guarantee uninterrupted or error-free website access.

Where possible, we aim to address technical issues within a reasonable timeframe.

We make reasonable efforts to keep website information accurate and up to date.

Nevertheless, occasional errors may occur in product descriptions, availability information, prices, or other content.

We may correct such information when necessary.

Corrections affecting an existing purchase will be handled consistently with applicable law and the relevant purchase agreement.

Customers should contact us if they need clarification before making a purchase.

To the extent permitted by applicable law, informational website content is provided without a guarantee that it will always be complete, uninterrupted, or free of technical errors.

Product warranties and remedies are governed by applicable written warranties, purchase terms, and consumer protection laws.

Nothing in these Terms disclaims warranties or legal responsibilities that cannot lawfully be excluded.

We do not intend to restrict rights relating to defective products, inaccurate product descriptions, or other matters for which applicable law provides protection.

To the extent permitted by applicable law, Lunaavo will not be responsible for losses arising solely from circumstances outside its reasonable control or from a customer's unlawful or improper use of the website.

Any limitation of liability is subject to applicable consumer protection laws and other mandatory legal requirements.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, or other matters that cannot legally be excluded.

These Terms do not remove any statutory rights or remedies available to customers.

Certain circumstances may affect our ability to provide services or fulfill orders.

• Natural disasters.
• Severe weather.
• Transportation interruptions.
• Government restrictions.
• Major network outages.
• Labor disruptions.
• Other extraordinary events beyond our reasonable control.

If such circumstances affect an order, we will communicate relevant information and comply with applicable requirements concerning shipping delays, cancellation, and refunds.

We may update these Terms to reflect changes in our website, business operations, or applicable legal requirements.

Updated Terms will be published on this page with a revised date.

Material changes may be communicated through additional notices where required.

Changes will not retroactively remove rights established under applicable law or alter an existing purchase agreement without any consent required by law.

These Terms are intended to operate consistently with applicable United States federal and state laws.

Subject to mandatory consumer protection requirements and applicable conflict-of-law rules, issues relating to the operation of Lunaavo may be governed by the laws of California.

Nothing in this section deprives customers of protections or remedies that cannot lawfully be waived.

If you have a concern about an order or website service, we encourage you to contact customer support so we can review the matter.

These Terms do not require mandatory arbitration or waive the right to bring a claim in court.

Customers retain their applicable rights to seek remedies through courts, payment providers, and consumer protection authorities.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

If Lunaavo does not immediately enforce a particular provision of these Terms, that does not automatically constitute a permanent waiver of the provision.

Any enforcement remains subject to applicable law.

If you have questions about these Terms of Service, your order, or our website, please contact us.

Lunaavo

2221 Shattuck Ave.

Berkeley, CA 94704

For questions specifically related to these Terms, please use the subject line:

Terms of Service Inquiry — Lunaavo

We appreciate your interest in Lunaavo and aim to provide a shopping experience supported by clear information, transparent purchasing terms, and accessible customer service.

By using our website, you acknowledge these Terms of Service to the extent permitted by applicable law.

Lunaavo — Bringing More to Your Kitchen.