Returns & Refunds Policy

2221 Shattuck Ave.

Berkeley, CA 94704

For all return and refund inquiries, please contact our customer support team.

Customers may request a return within [CONFIRM: Number of calendar days] after receiving their order, subject to the eligibility requirements outlined in this policy.

The return period begins on the date the product is delivered.

To request a return, please contact our support team within the applicable return period.

Please include your order number, the product you wish to return, and the reason for your request.

Submitting a return request does not automatically authorize a return. Our team will review the request and provide instructions based on the applicable policy and legal requirements.

For standard change-of-mind returns, products must generally meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is in its original, unused condition.
• The product has not been installed, altered, or damaged after delivery.
• All originally included components and accessories are present.
• The original packaging, manuals, and product documentation are included where reasonably required.
• The product is eligible for return under its applicable listing and this policy.
• The customer follows the provided return instructions.

Products that have been used, installed, modified, or damaged after delivery may not qualify for a standard change-of-mind return.

Different rules may apply to defective, damaged, misdescribed, or incorrectly supplied products, including rights provided by applicable law.

To begin a return request, follow these steps.

Send an email to info@lunaavo.us with the subject:

Return Request — Order #[Your Order Number]

• Your full name.
• Your order number.
• The product name and model.
• The reason for the return.
• The date of delivery.
• Photographs, if relevant to the issue.

Our customer support team will review your request against the applicable return conditions.

If additional information is required, we may contact you for clarification.

For eligible returns, our team will provide the applicable return shipping instructions, including the designated return destination and any necessary reference information.

Do not ship products to our Berkeley business address unless our support team specifically authorizes that destination.

Package the product securely to help prevent damage during transportation.

Include all required components and accessories, and follow the return instructions provided.

Once the returned product is received, it may be inspected to confirm its condition and eligibility.

If the return qualifies for a refund, the refund will be processed according to the terms outlined below.

Return shipping responsibilities depend on the reason for the return and the applicable policy.

Customers will be informed of applicable return shipping requirements before being instructed to ship a product.

Some kitchen appliances are heavy, fragile, or oversized and may require specialized return transportation.

Customers should not arrange an expensive freight return without first contacting our support team.

Nothing in this section limits any return shipping rights available under applicable law.

Any applicable restocking fee must be disclosed in accordance with our published terms and applicable law.

Where permitted, a restocking fee may depend on the product category and reason for the return.

Customers will be informed of any applicable deductions when their return request is reviewed.

Fees will not be imposed where prohibited by law.

A refund may be available when:

• An eligible product is returned within the applicable period.
• The returned product meets the relevant return conditions.
• A product is received damaged or defective and a refund is the appropriate remedy.
• An incorrect product was supplied and a refund is required or agreed upon.
• An order is canceled before fulfillment and qualifies for a refund.
• A refund is otherwise required by applicable law.

Refund eligibility depends on the circumstances of the request and the relevant purchase terms.

Our support team will communicate the applicable resolution after reviewing the request.

After an eligible return is received and reviewed, an approved refund will be initiated according to the following timeframe:

Refunds will generally be issued to the original payment method, unless another method is agreed upon or required by law.

Once a refund has been initiated, the time required for the funds to appear may depend on the customer's bank, card issuer, or payment provider.

Customers will be informed of the refund outcome and relevant processing information.

• Refunds are subject to applicable eligibility conditions.
• Any authorized deductions must comply with the disclosed policy and applicable law.
• Refund timing may vary depending on the payment provider.
• Certain payment reversals may follow different procedures.
• Customers should contact support if a communicated refund timeframe has passed.

If you have questions about a refund, email info@lunaavo.us with your order number.

We understand that receiving a damaged appliance or kitchen product can be disappointing.

If your order arrives damaged, please contact our customer support team promptly after discovering the issue.

• Your order number.
• The affected product name.
• A description of the damage.
• Photographs of the product, where available.
• Photographs of the packaging, if relevant.
• Any carrier documentation relating to visible delivery damage.

We may request additional information to help assess the issue.

Depending on the circumstances and applicable rights, an appropriate resolution may include a replacement, repair, refund, or another agreed remedy.

Customers should not attempt to operate appliances that appear unsafe or have sustained significant damage.

If a product is defective or develops a problem, contact our support team for assistance.

• Your order number.
• Product name and model number.
• A description of the issue.
• Relevant photographs or other supporting details, where practical.

Our team will review the concern and provide information about the applicable return, replacement, or warranty procedures.

Some products may also have manufacturer warranty coverage.

Warranty terms vary by manufacturer and product.

Important: For potentially hazardous issues involving electricity, gas, heating elements, or other safety concerns, stop using the product and seek appropriate qualified assistance.

This policy does not restrict any non-waivable consumer rights or remedies under applicable law.

If you receive an item different from the one you ordered, please contact us promptly.

Include your order number and photographs of the item received, where helpful.

Our team will review the order details and explain the appropriate resolution.

Where Lunaavo has supplied the wrong product, the customer will not be required to bear costs that applicable law places on the seller.

If your order arrives with missing items or accessories, first review your shipment information to determine whether your order was divided into multiple deliveries.

If an item remains missing, contact info@lunaavo.us.

• Your order number.
• The product name.
• A description of what is missing.
• Any relevant packaging or delivery information.

We will review the available order details and assist with an appropriate resolution.

Certain products may have return restrictions based on their condition, nature, or applicable legal requirements.

For example, restrictions may apply to:

• Products that have been installed or materially altered after delivery.
• Products damaged through misuse or improper handling.
• Products missing essential components.
• Certain hygiene-sensitive items after use.
• Custom-made or specially configured products, where applicable.
• Items expressly identified as final sale, where such restrictions are lawful.
• Products outside the standard return period, unless another remedy applies.

Product-specific exceptions must be clearly disclosed where applicable.

These restrictions do not override rights relating to defective, damaged, misdescribed, or incorrectly supplied goods where applicable law provides a remedy.

Some products, including ovens, ranges, dishwashers, cooktops, and other large appliances, may require specialized return procedures.

Because of their size, weight, or handling requirements, these items may not be suitable for ordinary parcel shipping.

• Contact support before arranging transportation.
• Do not independently ship a large appliance without instructions.
• Retain relevant packaging where practical.
• Provide photographs when reporting delivery damage.
• Follow the designated freight return procedure.
• Do not attempt to uninstall gas, electrical, or plumbing-connected appliances without appropriate professional assistance.

Return shipping costs and eligibility depend on the reason for the return, the product-specific terms, and applicable law.

Any applicable freight return charges will be explained before the return is arranged.

If you would like to exchange a product, please contact our support team.

• Product condition.
• Availability of the requested replacement.
• The reason for the exchange.
• Product-specific restrictions.
• Applicable consumer rights.

If an exchange is unavailable, our team will explain any eligible return and refund alternatives.

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are reviewed based on the order's current processing and fulfillment status.

If the order has not been dispatched, cancellation may be possible.

If the order has already shipped, the applicable return procedures may apply.

For additional details, please review our Order Cancellation Policy.

Any cancellation rights provided by applicable law remain unaffected.

If a delivery is refused or cannot be completed, the carrier may return the shipment to its sender.

The available resolution will depend on the reason for the failed delivery, the condition of the returned shipment, and applicable legal requirements.

If an order is returned because of an incorrect address or unsuccessful delivery arrangements, any applicable reshipping or return charges will be reviewed and disclosed where permitted.

If the issue results from an error attributable to Lunaavo or its fulfillment arrangements, the resolution will reflect our responsibilities under applicable law.

If Lunaavo cannot ship an order within the promised timeframe, customers will be provided with the notices and options required by applicable law.

Where a customer is entitled to cancel because of a shipping delay, the appropriate refund will be issued within the legally required timeframe.

We do not require customers to accept an indefinite shipping delay in violation of their legal rights.

Please refer to our Shipping & Delivery Policy for more information.

Please contact our customer support team before sending merchandise back.

Sending an item to an incorrect or unauthorized address may result in delays or difficulties locating the returned product.

The business address listed on our website is not automatically an authorized return facility.

If you need return instructions, email info@lunaavo.us.

This procedure does not remove any rights customers have under applicable law.

If you believe a payment or refund has been handled incorrectly, please contact our customer support team so we can review the issue.

Provide your order number, the transaction date, and a description of the concern.

Customers also retain any applicable rights to contact their card issuer, bank, payment provider, or relevant consumer protection authority.

Nothing in this policy restricts lawful payment dispute or chargeback rights.

This policy is intended to explain Lunaavo's standard return and refund procedures.

It does not exclude, restrict, or waive consumer protections that cannot legally be limited.

Customers may have additional rights under applicable federal or state law, including rights relating to defective products, misleading descriptions, unfulfilled orders, and certain payment transactions.

Where a provision of this policy conflicts with mandatory applicable law, the law will control.

For returns, refunds, exchanges, damaged items, or other order-related concerns, please contact:

Lunaavo

Operated by San Rafael Luggage Center, Inc

2221 Shattuck Ave.

Berkeley, CA 94704

Please include your order number when contacting us about an existing purchase.

Return Address: Provided by customer support when applicable. Do not send merchandise to our business address without authorization.

Lunaavo may revise this Returns & Refunds Policy to reflect changes in business operations, return procedures, or applicable legal requirements.

The latest version will be published on our website with its revision date.

Changes will not retroactively remove rights established under applicable law or the terms governing an existing purchase.

We appreciate the opportunity to help you find kitchen and dining products for your home.

Our goal is to make shopping convenient, provide clear information, and assist customers when questions or concerns arise.

Lunaavo — Bringing More to Your Kitchen.