Shipping & Delivery Policy

2221 Shattuck Ave.

Berkeley, CA 94704

For shipping-related questions, please contact our customer support team.

Lunaavo serves customers in the United States.

Orders can be shipped to eligible U.S. delivery addresses, subject to product availability, carrier service areas, and applicable shipping restrictions.

Shipping eligibility is confirmed during checkout.

Some destinations or products may have additional limitations because of package size, weight, transportation requirements, or carrier availability.

If a shipping method is unavailable for your address, please contact customer support before placing an order.

International shipping is not offered unless specifically indicated during checkout or confirmed by Lunaavo.

Orders are reviewed and prepared for shipment after successful payment authorization and any necessary order verification.

• Order verification and payment confirmation.
• Product availability checks.
• Preparation and packaging.
• Shipping label generation.
• Carrier pickup arrangements.
• Additional coordination for oversized appliances.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed outside the processing cutoff may begin processing on the following business day.

Processing time refers to the period before an order is handed over to a shipping carrier. It does not include transportation or delivery time.

Available shipping services may vary depending on the product, delivery address, package dimensions, and carrier availability.

Estimated delivery periods begin according to the applicable order processing and shipping schedule.

Delivery estimates are provided for planning purposes and may be affected by circumstances outside our reasonable control.

If a product requires a different delivery timeframe, the applicable information should be communicated in its listing, at checkout, or in your order confirmation.

Delivery estimates may be affected by:

• Product availability.
• Shipping destination.
• Carrier operating schedules.
• Weather conditions.
• Transportation disruptions.
• Public holidays.
• Oversized or specialized freight requirements.
• Address verification or delivery access issues.

We aim to communicate material changes to the expected shipment schedule.

Any applicable shipping and handling charges will be displayed during checkout before the order is submitted.

• Product size and weight.
• Delivery destination.
• Selected shipping service.
• Number of packages.
• Specialized handling requirements.
• Freight or oversized-item delivery arrangements.

Where a product qualifies for a shipping promotion, the applicable offer and conditions will be displayed.

Customers should review their final order summary before completing payment.

Certain kitchen and dining products may require additional handling because of their dimensions, weight, or installation requirements.

Examples may include larger ovens, cooktops, ranges, dishwashers, and other substantial kitchen equipment.

Depending on the product and destination, delivery may involve a specialized carrier or freight service.

• Additional delivery coordination may be required.
• Some carriers may contact customers to arrange delivery.
• Access restrictions may affect delivery options.
• Standard delivery may not include carrying products inside a building.
• Installation, assembly, unpacking, or removal of existing appliances is not included unless expressly stated.
• Freight deliveries may have product-specific procedures for documenting visible damage.

Any special delivery conditions or additional charges should be disclosed before purchase.

Customers purchasing larger appliances should verify product dimensions, available access routes, and installation requirements before ordering.

After successfully placing an order, customers should receive an order confirmation through the email address provided during checkout.

• Order number.
• Purchased products.
• Billing and shipping details.
• Order total.
• Selected shipping method.
• Relevant order information.

Please review your order confirmation carefully.

If you notice incorrect shipping information, contact us as soon as possible.

An order confirmation does not necessarily mean the order has been dispatched.

Once an order has been dispatched, available shipment information may be communicated by email or through the customer's order account.

Depending on the carrier and shipping service, this may include:

• Carrier name.
• Tracking number.
• Shipment status.
• Estimated delivery information.
• Tracking website or link.

Tracking information may take time to become active after a shipping label is created or the package is handed to the carrier.

If tracking information is not available or appears incorrect, please contact our support team.

Please include your order number when requesting tracking assistance.

Orders containing multiple products may be delivered in separate packages.

This can occur when products have different dimensions, shipping requirements, availability dates, or fulfillment arrangements.

• Items may arrive on different dates.
• Separate tracking numbers may be issued.
• Different carriers may handle individual packages.
• Delivery times may vary between items.

If your order arrives in multiple shipments, please check the shipment information before reporting missing items.

Contact customer support if you need clarification about the remaining products.

Customers are responsible for providing accurate and complete shipping information during checkout.

• Recipient's full name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Contact phone number, where required.

Incorrect or incomplete addresses may result in shipping delays or failed delivery attempts.

If you notice an error after placing your order, contact us immediately.

We will review whether the address can be updated before shipment.

Once a package has been dispatched, address changes may be restricted by the carrier.

Any additional charges resulting from an address correction or reshipment will be communicated where applicable and permitted by law.

Shipping carriers may make delivery attempts according to their operating procedures.

If a package cannot be delivered, the carrier may:

• Attempt delivery again.
• Provide pickup instructions.
• Request additional delivery information.
• Hold the package temporarily.
• Return the package to the sender.

If your tracking information indicates a delivery problem, please contact the carrier or Lunaavo customer support.

For packages returned because of an incorrect address, failed delivery, or other circumstances, we will review the available options under our applicable policies and legal obligations.

Any potential reshipping charges will be communicated before a new shipment is arranged.

We understand that timely shipping is important.

Although we aim to meet communicated shipment estimates, delays may occasionally occur.

If we determine that an order cannot be shipped within the promised timeframe, we will notify the customer and provide the applicable options, including consenting to a revised shipment schedule or canceling for a full refund, as required by law.

Where no shipment timeframe was stated, applicable federal shipping requirements still apply.

We will not require customers to accept an indefinite shipping delay contrary to their legal rights.

If your order appears delayed, please contact us at info@lunaavo.us with your order number.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend the following steps:

1. Verify the delivery address on your order.

2. Check around the delivery location.

3. Review any delivery photographs or notifications.

4. Check with household members or building management, where appropriate.

5. Contact the carrier for additional delivery information.

6. Notify Lunaavo customer support if the package remains missing.

Please provide your order number and relevant tracking details.

We will review the available shipment information and assist with the appropriate next steps.

Any determination regarding replacement, refund, or other resolution will take account of the circumstances and applicable consumer protection laws.

If your order arrives damaged, please contact us promptly.

• The original packaging.
• Shipping labels.
• Product documentation.
• Photographs of the packaging.
• Photographs of the affected product.

Our team will review the concern and explain the available options under our Returns & Refunds Policy and applicable law.

For large appliances delivered by freight, document any visible damage on the carrier's delivery paperwork when possible.

Documenting damage helps with the review process but does not eliminate rights provided by applicable law.

If your delivery contains the wrong product or an item appears to be missing, please contact customer support.

• Your order number.
• The item ordered.
• The item received, if different.
• Relevant photographs, where helpful.
• Any available packing slip information.

Before reporting a missing item, please check whether your order was divided into multiple shipments.

We will review the order details and provide assistance with the appropriate resolution.

If you need to modify or cancel an order, contact us as soon as possible.

Changes may be possible before the order enters the shipping or fulfillment process.

Once an order has been dispatched, cancellation or modification options may be limited.

If your order has already shipped, any available return options will be governed by our Returns & Refunds Policy and applicable law.

For more information, please review our Order Cancellation Policy.

Some products may be subject to restrictions based on:

• Product size or weight.
• Electrical or technical specifications.
• Carrier limitations.
• Delivery location.
• Local transportation requirements.
• Applicable laws and regulations.

Certain appliances may not qualify for all shipping methods.

If a product cannot be shipped to your selected destination, the available options will be communicated during checkout or through customer support.

Order processing and carrier operations may be affected by public holidays and other non-business days.

During periods of increased order volume, shipping and delivery schedules may also be affected.

Any revised estimates should be communicated when reasonably available.

Customers are encouraged to review estimated delivery information before ordering products needed by a particular date.

Lunaavo aims to provide accurate shipping information and assist customers with delivery-related concerns.

• Provide complete shipping information.
• Review their order confirmations.
• Monitor available tracking updates.
• Respond to carrier communications when necessary.
• Contact support promptly if a delivery issue occurs.

Nothing in this policy limits any rights or remedies customers may have under applicable federal or state law.

If you have questions about shipping, delivery, tracking, or an existing order, our customer support team is available to help.

Lunaavo

Operated by San Rafael Luggage Center, Inc

2221 Shattuck Ave.

Berkeley, CA 94704

Please include your order number when contacting us about a shipment.

Important: Our listed business address should not be used for product returns unless specifically authorized by customer support.

Lunaavo may update this Shipping & Delivery Policy to reflect changes in shipping arrangements, business operations, or applicable legal requirements.

The latest version will be published on our website with its updated revision date.

Changes will not override rights already established under applicable law or existing purchase agreements.

We appreciate your trust in Lunaavo and aim to make your shopping experience clear, convenient, and dependable.

Lunaavo — Bringing More to Your Kitchen.