Contact Us

Welcome to Lunaavo Customer Support!

Whether you have a question about a kitchen appliance, need assistance with an order, or want more information before making a purchase, our team is here to help.

At Lunaavo, we believe that clear communication and accessible customer support are essential to a positive shopping experience.

We welcome questions about our products, ordering process, shipping, returns, and other customer service matters.

Have a question? Get in touch with us today.

We offer several convenient ways to contact our customer support team.

For product inquiries, order assistance, returns, refunds, and general questions, you can contact us by email.

When contacting us about an existing order, please include your order number and a brief description of your inquiry.

This helps our team understand your request and provide relevant assistance.

Our telephone support is available during regular business hours, excluding applicable business holidays.

If you contact us outside these hours, please use email or live chat.

Need assistance while browsing?

Use the live chat feature on our website to submit questions about products, orders, or general shopping information.

If an inquiry requires additional review, follow-up may occur during regular business hours.

Lunaavo is a U.S.-based online store operated by San Rafael Luggage Center, Inc.

2221 Shattuck Ave.

Berkeley, CA 94704

Our business address is provided for identification and correspondence. Please contact us before arranging an in-person visit or mailing merchandise, as this address is not necessarily a retail showroom or authorized return location.

3. How Can We Help You?

Our customer support team can assist with a variety of shopping-related questions.

Looking for the right kitchen appliance?

Contact us if you need help understanding:

• Product specifications and features.
• Available models and options.
• Product dimensions and capacity.
• Electrical or installation requirements.
• Product compatibility.
• Included accessories.
• Product availability.
• Manufacturer warranty information, where applicable.

We encourage customers to review product specifications carefully, particularly when purchasing appliances that require installation.

Already placed an order?

We can help with questions about:

• Order confirmations.
• Order status.
• Order processing.
• Shipping updates.
• Tracking information.
• Billing or checkout concerns.
• Order modifications.
• Cancellation requests.

Please include your order number when contacting us about an existing purchase.

Have a question about delivery?

Our support team can help you understand:

• Available shipping options.
• Estimated processing times.
• Delivery estimates.
• Tracking updates.
• Shipping restrictions.
• Oversized appliance delivery considerations.
• Missing or delayed shipments.

Shipping methods, charges, and delivery timelines are explained in our published Shipping & Delivery Policy.

If you need assistance with a return or refund, please contact our customer support team.

• Return eligibility.
• Return authorization procedures.
• Return instructions.
• Damaged or incorrect items.
• Defective products.
• Refund status.
• Applicable return conditions.

Important: Please do not send merchandise to our business address without receiving return authorization and instructions from our team.

Questions about a product warranty or a technical issue?

We can help you locate available warranty information and understand the next steps for product-related concerns.

Warranty coverage and procedures may vary by product and manufacturer.

Have a question, suggestion, or concern?

You can contact us using our website's contact form or by emailing info@lunaavo.us.

When submitting a message, please provide:

Please do not include passwords, complete payment card numbers, or other unnecessary sensitive information.

Our team will review your inquiry and respond as appropriate.

Business hours may vary on public holidays or during special operating periods.

You may find answers to common questions in our Customer Care pages.

These resources explain our customer service procedures and available shopping information.

For business-related questions, website concerns, or other general inquiries, please contact:

info@lunaavo.us

Include a clear subject line and relevant details so your inquiry can be reviewed appropriately.

For privacy-related concerns or requests involving personal information, you may also use this email address.

Explore our Kitchen & Dining collection and discover products for everyday cooking, food preparation, and home use.

Our online store is designed to make it easier to browse available products, compare specifications, and find useful shopping information.

If you experience a technical problem while browsing or checking out, please contact us with a description of the issue.

At Lunaavo, we aim to provide customer support that is:

Clear: We aim to explain product details, policies, and available options in understandable language.

Transparent: We aim to communicate important information about orders, products, and customer service procedures.

We value customer feedback and use it to identify opportunities to improve the shopping experience.

Whether you're shopping for a new appliance or need assistance with an existing purchase, we're here to help.

Lunaavo

Operated by San Rafael Luggage Center, Inc

2221 Shattuck Ave.

Berkeley, CA 94704

Lunaavo — Bringing More to Your Kitchen.

We're here to help make your shopping experience simpler, clearer, and more convenient.