Payment Methods & Payment Policy

Lunaavo provides the payment options displayed through our website's checkout.

The methods available for a particular purchase may vary depending on the payment services currently enabled, the transaction, and any applicable eligibility requirements.

Customers can view and select from the supported payment options before submitting an order.

Where enabled at checkout, customers may pay using eligible credit or debit cards.

Card acceptance depends on the payment provider, issuing bank, and transaction requirements.

Digital wallet payment options may be available when supported by our checkout and the customer's device or browser.

Only digital wallets displayed during checkout are available for use.

Additional payment methods, including installment or deferred-payment services, are available only when expressly displayed and offered through our checkout.

Any such payment method is subject to its provider's eligibility criteria, terms, and approval requirements.

Important: Lunaavo does not guarantee the availability of any specific payment method unless it is displayed as an available option during checkout.

All prices on Lunaavo are displayed in United States Dollars (USD) unless otherwise indicated.

The final amount payable will be shown during checkout.

If your payment account uses a different currency, your bank or payment provider may apply currency conversion rates or additional charges.

Any such charges imposed independently by your financial institution are governed by its terms.

Protecting customer payment information is an important part of our shopping experience.

Lunaavo uses the payment processing services integrated with our website to handle online transactions.

Payment information is processed according to the applicable payment provider's systems, security practices, and terms.

• Complete payments through the official Lunaavo checkout.
• Verify that you are visiting https://lunaavo.us.
• Do not share your payment card PIN or security codes through email or chat.
• Never send complete card numbers to customer support.
• Avoid entering payment details through suspicious links.
• Contact us if you receive an unexpected payment request claiming to be from Lunaavo.

We will not ask you to disclose your online banking password or complete payment card credentials through ordinary customer support communications.

For more information about personal information handling, please review our Privacy Policy.

When you place an order through Lunaavo, the checkout process generally follows these steps.

Browse our Kitchen & Dining collection and add your selected products to your shopping cart.

Confirm the products, quantities, prices, and applicable charges.

Provide accurate information to help process your order and arrange delivery.

Select one of the payment options available during checkout.

Follow the instructions provided by the applicable payment service.

After your order is successfully submitted, you should receive confirmation through the contact information provided at checkout.

An order confirmation does not necessarily mean that the order has been shipped.

Payment transactions may be subject to authorization and verification by the applicable payment provider or issuing financial institution.

Depending on the payment method, funds may be authorized, captured, or otherwise processed at different stages of the transaction.

Some orders may require additional review before fulfillment.

Verification procedures may be used to address:

• Potentially unauthorized transactions.
• Incorrect billing information.
• Payment processing errors.
• Unusual transaction activity.
• Other payment-related security concerns.

If additional information is required, our support team may contact you through an appropriate channel.

Customers should never provide passwords, complete card numbers, or sensitive authentication codes to customer support.

Customers are responsible for providing accurate billing information during checkout.

• Full billing name.
• Billing address.
• Contact information.
• Payment details entered through the checkout service.

Incorrect or incomplete billing information may cause a transaction to be declined or delayed.

If you notice an error in your order information, contact us as soon as possible.

Occasionally, a payment may not be completed successfully.

• Incorrect payment information.
• Insufficient available funds.
• Expired payment cards.
• Bank or card issuer restrictions.
• Billing address mismatches.
• Payment verification requirements.
• Temporary technical issues.
• Payment provider limitations.

What Should I Do If My Payment Fails?

1. Review the payment information entered.

2. Confirm that your payment method is active and eligible.

3. Check whether your bank requires transaction authorization.

4. Contact your bank or payment provider if the transaction was declined.

5. Try another available payment method if appropriate.

6. Contact Lunaavo customer support if the issue continues.

Before attempting payment again, check whether an order confirmation was created to avoid accidental duplicate purchases.

In some cases, your bank or payment provider may display a pending transaction even if an order was not completed.

A pending authorization is not necessarily a completed charge.

The time required for a pending authorization to be released depends on the payment provider and issuing financial institution.

If you notice an unexpected pending transaction, contact us with the transaction date, amount, and any related order number.

Please do not send complete payment card details.

We aim to present product pricing and applicable charges clearly before customers complete their purchases.

The final checkout amount may include:

• Product prices.
• Applicable sales taxes.
• Shipping charges, if any.
• Other charges disclosed before payment, where applicable.

Prices are displayed in USD unless otherwise stated.

Customers should review their complete order summary before submitting payment.

If a material pricing or listing error is identified, Lunaavo may need to review the affected order.

Any cancellation, correction, or refund will be handled in accordance with the applicable purchase terms and legal requirements.

We will not charge customers an increased price without obtaining any consent required by law.

Lunaavo may offer promotional discounts from time to time.

When a promotional code is available, customers can enter it in the designated checkout field.

• Expiration dates.
• Eligible products.
• Minimum purchase requirements.
• Usage restrictions.
• Other published promotional conditions.

Discounts cannot necessarily be combined unless expressly permitted.

If a promotional code does not work, verify its conditions or contact customer support.

If an order qualifies for a refund under our Returns & Refunds Policy, Order Cancellation Policy, or applicable law, the refund will generally be issued through the original payment method.

The applicable refund amount and timing depend on the circumstances of the transaction and relevant legal requirements.

Once an eligible refund has been approved and initiated, the time required for funds to appear may depend on:

• The original payment method.
• The payment processor.
• The issuing bank.
• Applicable payment network procedures.

Customers will be informed of the relevant refund outcome.

For more information, please review our Returns & Refunds Policy.

If an order is successfully canceled before shipment, any payment collected will be handled according to the applicable cancellation terms and legal requirements.

Depending on the transaction status, the payment may be refunded or an existing authorization may be released.

If an order has already shipped, the applicable return procedures may apply.

For additional details, please review our Order Cancellation Policy.

If you believe you have been charged more than once for the same order, please contact customer support.

• Your order number, if available.
• The transaction date.
• The amount involved.
• A description of the issue.
• A screenshot showing the relevant transactions, with sensitive information concealed, if helpful.

Our team will review the available order and payment records.

Some apparent duplicate charges may involve temporary authorizations rather than multiple completed payments.

If a duplicate payment is confirmed, we will explain the appropriate resolution.

If you notice a payment you do not recognize, contact your bank or payment provider promptly.

You may also notify Lunaavo customer support so we can review any associated order information available to us.

For security reasons, we may request limited information necessary to identify the transaction.

We will not ask for your payment card PIN, online banking password, or complete security credentials.

Nothing in this policy limits your applicable rights to dispute unauthorized transactions.

We encourage customers to contact our support team if they experience a payment or order-related problem.

Our team can help review concerns involving:

• Incorrect charges.
• Duplicate payments.
• Unrecognized transactions.
• Refund status.
• Canceled orders.
• Billing discrepancies.

Customers retain all applicable rights to contact their card issuer, bank, payment provider, or relevant consumer protection authority.

Nothing in this policy restricts lawful payment disputes or chargeback rights.

Available payment methods may change as our payment services or checkout arrangements are updated.

A payment method previously offered may not always be available for future transactions.

Payment eligibility may also depend on the customer's financial institution, payment provider, device, or transaction characteristics.

The checkout page provides the available payment options for the specific purchase.

Lunaavo does not require customers to use a payment method that is not supported through its authorized checkout process.

To help protect your information, we recommend following these precautions:

• Purchase only through our official website.
• Verify the website address before entering payment information.
• Be cautious of unexpected messages requesting additional payments.
• Never share account passwords or one-time authentication codes.
• Contact us directly if a payment request appears suspicious.

If you receive a suspicious message claiming to represent Lunaavo, please contact us through our published support channels.

If you have questions about payments, billing, checkout errors, or refunds, our customer support team is available to help.

2221 Shattuck Ave.

Berkeley, CA 94704

For payment-related inquiries, please provide your order number when available.

These policies provide additional details about purchasing, order fulfillment, customer rights, and information handling.

Lunaavo may update this Payment Policy to reflect changes in supported payment methods, business operations, checkout procedures, or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retroactively remove rights established under applicable law or the terms governing an existing purchase.

Shop With Confidence at Lunaavo

At Lunaavo, we want customers to enjoy a convenient shopping experience with clear pricing, accessible payment information, and helpful customer support.

Whether you're purchasing everyday kitchen essentials or specialized cooking equipment, we're here to help with questions about your order or payment.

Lunaavo — Bringing More to Your Kitchen.